Please read the Terms and Conditions carefully before completing this form. By submitting this form, you acknowledge that you have read, understood, and agree to the Terms and Conditions set out below.
Disclaimer:
This Terms and Conditions template is provided for general informational purposes only. It is intended as a starting point for businesses to customise and adapt for their own use.
You (the user) are solely responsible for reviewing, editing, and ensuring that this document complies with all applicable local laws and accurately reflects your business’s operations and policies.
Delete the above statement once you have cloned this form.
1.1. A booking is only confirmed once a deposit of [X]% of the total hire amount has been received.
1.2. The remaining balance must be paid no later than [X days] prior to the event date.
1.3. Payments can be made by [bank transfer / credit card / cash / other].
1.4. All prices are quoted in [Your Currency] and include or exclude VAT as stated on the invoice.
1.5. Late or incomplete payments may result in the cancellation of the booking and loss of deposit.
1.6. Quotations are valid for [X days] unless otherwise agreed in writing.
2.1. Cancellations must be made in writing (email is acceptable).
2.2. Cancellations made [X days] or more prior to the event will receive a refund of the deposit, minus a [processing/admin fee of X]%.
2.3. Cancellations made within [X days] of the event date will result in the loss of the deposit and may incur the full hire charge.
2.4. [Your Business Name] reserves the right to cancel a booking if site conditions are deemed unsafe, inaccessible, or unsuitable for installation. In such cases, a full refund or reschedule will be offered.
3.1. Delivery and collection times will be arranged and confirmed prior to the event date.
3.2. The customer must ensure clear and safe access for delivery vehicles and staff.
3.3. Any waiting time, failed delivery, or collection due to lack of access may incur additional charges.
3.4. [Your Business Name] will not be responsible for delays caused by incorrect site information, obstacles, or poor access.
3.5. It is the customer’s responsibility to ensure that the event site is safe, level, and suitable for the hired items.
3.6. Setup and styling services are carried out according to the agreed design proposal. Any last-minute changes may incur an additional fee.
4.1. All hired items remain the property of [Your Business Name].
4.2. The customer is responsible for all hired items from the time of delivery until collection.
4.3. Items must not be moved, modified, glued, stapled, or painted.
4.4. Decorations, flowers, candles, and accessories must be used responsibly to avoid fire hazards or staining.
4.5. Items should be protected from rain, strong wind, and damp conditions.
4.6. Damaged, missing, or heavily soiled items will be charged at full replacement value.
5.1. [Your Business Name] holds public liability insurance up to [amount, e.g. £5 million].
5.2. The customer is responsible for obtaining any event insurance, licences, or permissions required.
5.3. [Your Business Name] will not be liable for:
6.1. The customer must obtain all necessary permissions from the venue for the delivery and installation of décor and equipment.
6.2. [Your Business Name] will not be responsible for any restrictions or damage caused by venue policies.
6.3. Any charges or fees imposed by the venue (e.g. loading restrictions, late-night access fees) are the responsibility of the customer.
7.1. [Your Business Name] staff will install all décor and equipment safely and in accordance with best practice.
7.2. Once installation is complete, items must not be moved or adjusted by unauthorised persons.
7.3. Candles, lighting, and electrical items must only be used as instructed.
7.4. The customer must ensure that children and guests do not interfere with or damage décor installations.
8.1. All items must be available for collection at the agreed time.
8.2. Any delays, loss of access, or additional cleaning required may incur additional charges.
8.3. The customer must ensure that all hired items remain at the event site until collection.
[Your Business Name] shall not be liable for any delay or failure to perform its obligations if such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, strikes, road accidents, or equipment failure.
These terms are governed by the laws of [England and Wales / Scotland / Northern Ireland – select as appropriate].
Any disputes will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
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